Are your products true to size?

Yes. Our pieces are designed with a regular, comfortable fit. We recommend checking the size guide on each product page before ordering.

What materials do you use?

Our T-shirts and hoodies are made from high-quality certified organic cotton, offering a soft feel, durability, and long-lasting wear.

Are your products unisex?

Yes. Most of our products are designed to be worn by everyone, with fits that suit a wide range of body types.

Will the print fade or crack?

No. We use high-quality printing techniques designed to maintain colour and detail over time when cared for properly.

How should I care for my items?

We recommend washing inside out at low temperatures and avoiding tumble drying to maintain quality and longevity.

Are your products sustainable?

Yes. Every item is made to order, helping reduce waste and overproduction. We also use responsibly sourced materials wherever possible.

How long does delivery take?

• United Kingdom: 2–5 business days
• Europe: 3–7 business days
• International: 5–10 business days

Do you offer free shipping?

Yes — we offer free shipping on orders over £50.

Where are orders shipped from?

We use a global fulfilment network, so your order is shipped from the closest facility to your location for faster delivery.

Will I receive tracking information?

Yes. All orders include tracking, and you’ll receive a tracking link once your order has been dispatched.

Will I have to pay customs or import fees?

There are no additional customs charges for UK orders. For most international orders, we aim to fulfil locally to avoid fees, but this may vary depending on location.

Can I return my order?

As each item is made to order, we do not accept returns for change of mind or incorrect sizing.

What if my item is damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, contact us within 14 days with your order number and a photo. We’ll arrange a replacement or refund.

How long do refunds take?

Refunds are issued to your original payment method and may take a few business days depending on your bank.

Can I cancel or change my order?

Orders are processed quickly, so changes must be requested immediately. Once production starts, changes may not be possible.

I entered the wrong address — what should I do?

Contact us as soon as possible. If your order hasn’t been processed yet, we may be able to update it.

Can I order multiple items together?

Yes, but items may be shipped separately depending on production location.

Is my payment secure?

Yes. All payments are processed through secure, encrypted systems to protect your information.

What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout.

Do you offer discount codes?

Yes. Sign up to our newsletter to receive exclusive offers and promotions.

What makes By Adie different?

We focus on bold design, premium comfort, and responsible production — creating pieces that are made to stand out and built to last.

Are your products ethically made?

Yes. We work with partners that follow ethical production standards and use certified materials.

Why are your products made to order?

Making products on demand helps reduce waste, overproduction, and environmental impact.

How can I contact you?

You can reach us at hello@byadie.com.

How long does it take to get a response?

We aim to respond within 24 hours.