We want you to feel confident shopping with By Adie. Every piece is made with care, and if something isn’t right, we’ll do our best to make it right.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or not as expected, we’ve got you covered.

Please contact us within 14 days of receiving your order at hello@byadie.com with:

• Your order number
• A clear photo of the issue

Once reviewed, we will offer a replacement or full refund at no additional cost.

Sizing & Change of Mind

As each item is made to order, we’re unable to accept returns or exchanges for:

• Incorrect size selection
• Change of mind

Please check our size guides carefully before ordering. If you need help choosing the right fit, feel free to contact us.

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.

If you need to make a change or cancel your order, please contact us as soon as possible. Once production has started, changes may not be possible.

Delivery Issues

If your order hasn’t arrived or appears delayed, please contact us at hello@byadie.com and we’ll look into it for you.

Refunds

• Refunds are issued to your original payment method
• Processing times may vary depending on your bank or provider

Sustainability

Each By Adie product is made especially for you when you place an order. This helps reduce waste and overproduction — thank you for supporting a more thoughtful way to shop.

Contact Us

If you have any questions, we’re here to help:

hello@byadie.com