At By Adie, every item is made to order with care and attention to quality. This approach helps reduce waste and overproduction — so you get premium products with a lower environmental impact 🌱

Order Processing

All orders are processed within 2–5 business days. During busy periods, processing times may be slightly longer.

Once your order has been processed, it will be shipped from the facility closest to your location.

Global Fulfilment

To ensure faster delivery and reduce shipping distances, we work with a global network of production facilities.

Your order may be fulfilled from locations including:

• United Kingdom
• Europe
• United States
• Asia
• Australia

In most cases, we aim to fulfil your order within your country or region. However, this may vary depending on product availability and your location.

Shipping Times

• United Kingdom: 2–5 business days
• Europe: 3–7 business days
• International: 5–10 business days

Please note: Shipping times are estimates and may vary depending on location and external factors.

Shipping Costs

• Free shipping on orders over £50
• Shipping costs for smaller orders are calculated at checkout

Tracking Your Order

All orders are shipped with tracked delivery.

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.

Delays

While we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to factors outside our control, such as:

• Customs processing
• Carrier delays
• High seasonal demand

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Missing Orders

If your order appears to be lost in transit, please contact us at hello@byadie.com and we will investigate with the shipping carrier.

Customs & Import Taxes

There are no additional customs charges for orders shipped within the United Kingdom.

For most international orders, we aim to fulfil your order within your country or region to avoid additional fees. However, depending on your location and product availability, this may not always be possible.

In cases where items are shipped internationally, customs duties or import taxes may apply and are the responsibility of the customer.

Contact Us

If you have any questions about shipping, feel free to contact us:

hello@byadie.com